Virsae is a Service Management Platform designed for proactive organizations looking to optimize their communication technology. Leveraging AI-powered analytics, Virsae has delivered unrivaled insights for over a decade, helping enterprises improve revenue, customer ratings, and agent productivity.
As the world shifts to remote work, 80% of employees are now working from home and the office, with 52% attempting to resolve tech issues themselves. This has resulted in decreased productivity and lower customer ratings. However, companies that proactively manage their voice, video, and network performance with Virsae platform have the ability to mitigate these issues and maintain optimal performance. With real-time insights and automated incident management, Virsae platform enables organizations to proactively monitor and manage their communication technology, ensuring a seamless experience for both customers and employees.
Virsae Service Management – CX & UX Analytics Platform
Virsae Service Management is a cloud-based CX & UX Analytics Platform that provides real-time insights and analytics to help organizations optimize their customer and user experiences. Here are some of the key features of the platform:
- Real-time CX & UX Analytics: Virsae Service Management provides real-time analytics and insights into the customer and user experience, enabling organizations to identify issues quickly and take corrective action.
- Automated Incident Management: The platform includes automated incident management features that enable organizations to identify and resolve issues before they impact users.
- Performance Monitoring: Virsae Service Management provides comprehensive performance monitoring capabilities, enabling organizations to proactively manage the performance of their communication and collaboration systems.
- Advanced Reporting and Analytics: The platform includes advanced reporting and analytics features that enable organizations to gain deep insights into their communication and collaboration systems, including usage trends, performance metrics, and more.
- Integration with Leading UC Platforms: Virsae Service Management integrates with leading unified communication (UC) platforms, enabling organizations to monitor and manage their UC systems from a single, unified dashboard.
Virsae Service Management is a powerful CX & UX Analytics Platform that can help organizations optimize their customer and user experiences. With real-time insights and analytics, automated incident management, and advanced reporting and analytics capabilities, the platform enables organizations to proactively manage the performance of their communication and collaboration systems and ensure a high-quality experience for their customers and users.
Ian McCarthy – Senior Technology and Communications Executive.
More info: Virsae Service Management – CX & UX Analytics Platform – Virsae
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