Neil Titcomb is the Senior Vice President of Iris Audio, a company that specializes in developing advanced solutions for improving call clarity and customer experiences. With over 20 years of experience in the telecommunications industry, Neil is a respected leader in the field of call center technology.
As SVP of Iris Audio, Neil is responsible for leading the company’s strategy and vision, driving growth and innovation, and ensuring that Iris Audio remains at the forefront of the industry. Under his leadership, the company has developed a range of cutting-edge solutions that are helping businesses of all sizes to improve their customer experiences and reduce costs.
Kindly he gave us some of his time and to talk to us.
MBNC:
What makes your product and service special?
Neil:
Well, we are delighted to be here at the show showcasing Iris Clarity, our real time bidirectional noise cancellation tool. This is a tool that we’ve developed using AI to basically remove background noise from contact center conversations.
The unique part is it’s doing it from both sides of the conversation.
So your customers background noise and your agents background noise.
So even though the agent typically can wear great headphones and obviously we put some, you know, put soundproofing and so on in their contact center, you can’t control where your agents are going to make the call from.
And if they’re in a train station or an airport then that noise is going to filter through. We take all that away.
So all the agent and the customer would hear is the spoken conversation just like I’m talking to you now.
Wish Foundation, a great charity that we support, their fundraising, making outbound phone calls.
And they’re only able to do that here in this noisy conference center that currently, according to my Apple Watch, is about 90 decibels because they’re using the tech.
So, their conversation with their prospective donors is made possible through Irish clarity.
So, it’s a live example of the technology being used in a crazily loud environment.
I had the idea for a show we did in London last November.
It was a great success.
We got a lot of press and we’ve done it twice since and the the charity was happy to come back with more members of the staff to do the same thing.
Neil Titcomb contact:
email: neil.titcomb@iris.audio
Neil’s passion for customer experience:
Technology has been the driving force behind Iris Audio’s success. He has a deep understanding of the challenges faced by businesses in today’s fast-paced and rapidly changing environment and is committed to delivering innovative solutions that meet the evolving needs of customers and businesses alike.
Neil is also an advocate for corporate social responsibility and sustainability. He believes that businesses have a responsibility to act ethically and responsibly, and to make a positive impact on their communities and the environment. Under his leadership, Iris Audio has implemented a range of initiatives focused on reducing its carbon footprint, promoting diversity and inclusion, and giving back to the community.
Neil Titcomb’s leadership has been instrumental in driving the success of Iris Audio. With his deep industry knowledge, passion for customer experience, and commitment to corporate responsibility, Neil is helping to shape the future of the telecommunications industry and drive innovation in call center technology.
IRIS Audio Technology
Iris Audio is a cutting-edge solution designed to eliminate noise from customer conversations and improve call clarity. With Iris Clarity, businesses can now take advantage of advanced artificial intelligence (AI) technology to isolate voices and remove unwanted background noise from both sides of customer calls and meetings.
Background noise and other distractions can be a major problem for customer service representatives, leading to misunderstandings, miscommunications, and frustrated customers. Iris Audio’s Clarity solution addresses this problem by using advanced algorithms and AI to filter out unwanted noise and improve the clarity of customer conversations.
The Iris Audio Clarity solution is simple to use and requires no additional hardware or software installation. The solution is cloud-based and integrates seamlessly with existing customer service platforms, making it easy to implement and use.
With Iris Audio’s Clarity solution, businesses can benefit from improved call quality and better customer experiences. By eliminating background noise and improving call clarity, businesses can reduce call times, increase productivity, and ultimately drive customer satisfaction.
Iris Audio’s Clarity solution is ideal for businesses of all sizes and industries, from small startups to large corporations. The solution is particularly useful for call centers and customer service departments, where clear communication is essential for delivering top-notch customer experiences.
Iris Audio’s Clarity solution is a powerful tool for improving call clarity and reducing background noise in customer conversations. By using cutting-edge AI technology, businesses can enhance their customer experiences and improve their bottom line.
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