The Auto and Construction industries along with electronics, have been dominating the list of complaints received by the Competition and Consumer Affairs Commission (CCAC) over the past year.
According to the Commission, it received 492 complaints against businesses last year, with a value of over $481.3 million.
In a statement today, the CCAC said of those complaints received 85% were resolved, while investigations into the remaining 15% are ongoing.
The Consumers Affairs body said in 2023, there was a 20% increase in complaints when compared to the previous year. The value of the complaints received last year was 84% higher.
According to the Consumer Affairs, complaints against the auto industry dominated the complaints received, followed closely by the electronics and construction industries.
The auto industry accounted for the highest value of complaints, tallying up to more than $280 million.
Aggrieved consumers continue to flock the CACC seeking redress for faulty items or sub-standard goods or services.
The Commission is once again reminding consumers to always demand their receipts since it is their main proof of purchase, ensure warranties of no less than six months are provided, and thoroughly scrutinize every contract before affixing a signature.
Separately, the Commission said it inspected 1283 businesses in nine Regions in the past year for their compliance with the Consumer Affairs Act.
Businesses are inspected for conformance with the issuing of receipts and warranties, display of current and accurate prices, return policy for both non-defective and defective items, no display of no return/no refund signs, and their obligations under layaway sales.
Non-conforming businesses were provided an excerpt of the Act which refers to the “Duties of The Supplier”, and were coached on the areas they need to remedy.
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